1.   After-Sales

1.1 The Company warrants that (subject to the other provisions of these Conditions), upon delivery, the Goods will be of satisfactory quality within the meaning of the Sale of Goods Act 1979.

1.2 The Company shall not be liable for a breach of the Warranty in Condition

1.2.1 unless the Buyer gives written notice of the defect to the Company and if the defect is as a result of damage in transit) to the carrier within 30 days of delivery, and the Company is given a reasonable opportunity after receiving the notice of examining such Goods and the Buyer if asked to do so by the Company) returns such Goods to the Company's place of business at the Buyer's expense for the examination to take place.

1.3 If we accept that the goods may be returned, we will issue you with a returns number and address.

1.3.1 Please gather the item(s) you wish to return, including all packaging and, if possible, the original shipping box, stating the returns number given. Refunds for the purchase price (does not include p&p) will be issued for products returned in perfect condition and in their original packaging.

1.3.2 Please note that the returned goods are the Buyers' responsibility until they reach the Company. The Company cannot be held responsible for any goods lost in transit.

1.3.3 The Company will only pay the postage price for any goods that need to be sent back due to a fault on its behalf.

1.4  Returns within 14 days

1.4.1 Unwanted items or orders placed in error are covered by the Company's 14-day money-back guarantee. To be eligible for credit/refund, returned Goods shall be unused, in their original undamaged packaging, in a saleable condition.

1.4.2 If you do not have your receipt, as long as you have proof of purchase we will exchange the item or give you a refund.

1.4.3 The Buyer shall enclose a covering letter detailing its Name, Order Reference Number, A postal receipt (if applicable to receive a postal refund), the issue(s) and the desired action i.e. replacement, credit or a refund.

1.5 Faulty goods

1.5.1 If the Goods have arrived with a manufacturing defect, or are inherently faulty, please return the goods to the Company within the validity of the warranty and an exchange will be processed.

1.5.2 Incorrect/faulty goods must be returned to us before replacements are sent out.

1.5.3 Within the validity of the product warranty, if there is a fault with your product, we will normally offer a prompt repair, exchange.

1.5.4 To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear.

1.5.5 We test every item returned to us, once received it will be inspected and tested rigorously by our technicians. A replacement will be authorised should a fault be found.

1.5.6 In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.

1.5.7 If no fault can be found by our test centre, the item will be returned to you at your expense.

1.6 For damaged goods

1.6.1 If any item arrives damaged please contact our customer service team within 30 days of delivery for a replacement order.

1.6.2 Items not claimed as damaged after this period may not be authorised for replacement.

1.6.3 Incorrect/faulty goods must be returned to us before replacements are sent out.

1.7 Incorrect items

1.7.1 If the item we have sent you is incorrect or different to that stated on your invoice, please return the item to us within 14 days where we will be happy to process an exchange (where possible) or refund.

1.7.2 If you notify a problem to the Company under this condition, our only obligation will be, at its option:

to make good any shortage, mispick or non-delivery; or to refund to you the amount paid by you for the goods in question to the original method of payment.

1.7.3 The Company will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to the Company under this condition and Company shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

1.7.4 All goods returned will be inspected for damage and authenticity upon receipt, if the Company discovers any defects, we reserve the right to refuse to refund or replace and return the item(s) to you.

1.8 Overseas orders

1.8.1 When ordering goods from the Company for delivery overseas, you may be subject to import duties and taxes once a shipment reaches your Country.

1.8.2 The additional charge for customs clearance is down to the recipient's responsibility and we have no control over these charges. Customs policies vary widely from Country to Country and you should contact your local customs office for further information.